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FAQs

Miami's Online Cremation Arrangement Center

FAQs

We’ve provided a list of answers to questions we frequently receive regarding our services and other activities related to funerals. If you don't see the answer to your question here, feel free to contact us. We'd be happy to give you more information and clarify any of your concerns.

What do I do when a Death Occurs?

What do I do when a Death Occurs?

Go to our website and click on “Arrange Now”. Once you have completed your selections and entered the information, our staff will be notified so that we can take your loved one into our care. Our staff will be in contact with you to answer any questions that you may have. Should you have any immediate concerns, you can text us at (305) 595-3891 or email sunsetcremations@gmail.com.

Can I go to an office to make arrangements?

Can I go to an office to make arrangements?

No. Arrangements are made 100% Online. Sunset Cremations offers families the convenience of not having to go to a funeral home. Our online checkout is user-friendly and forms can be e-signed. If you have any questions our staff can always be reached at sunsetcremations@gmail.com or (305) 595-3891.

What happens if a death occurs outside of office hours?

What happens if a death occurs outside of office hours?

Please complete the online arrangments at www.sunsetcremationsmiami.com.  If the death occured at a hospital, we will reach out to you the next day to send you the forms that need to be completed in order to take your loved one into our.  If the death occured at home under hospice care, please call (305) 595-3891.  If the death occured at home without hospice care, you must call the police non-emergency number for instructions.

How many Death Certificates will I need?

How many Death Certificates will I need?

The number of Death Certificates needed varies with every person. Generally, families order between 3-5. We have provided a Death Certificate Worksheet to help your family decide on the number of death certificates needed and if they are with or without cause of death.

How long does the cremation process take?

How long does the cremation process take?

This will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.

When will I receive my loved one’s Cremated Remains?

When will I receive my loved one’s Cremated Remains?

In the State of Florida there is a 48 hour waiting period between the time of death and when cremation can take place. After that, the doctor will need to sign the Death Certificate, and we will need Medical Examiner Approval to cremate. The timeline for this is different for each individual, but it can take anywhere between 2-3 weeks to receive your loved one’s cremated remains. Our staff will notify you if there are any delays in the process.

Can I witness the cremation?

Can I witness the cremation or view my loved one before the cremation?

No, Sunset Cremations is a licensed Direct Disposer. To maintain our affordable cremation prices, we exclusively offer direct cremation services. Consequently, we do not provide witness cremations or viewings prior to cremation.    

How can I be sure that the remains I receive are those of my loved one?

How can I be sure that the remains I receive are those of my loved one?

Cremation of multiple people at the same time is illegal in the U.S. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. In addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. All necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. A recent photo of your loved one is requested for our staff to compare for identification.  Additionally, metal disk with a unique ID number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. Knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.

Do you offer scattering at Sea?

Do you offer Scattering at Sea?

Yes. Our Scattering at Sea ceremonies are unattended and are performed by our own staff members in a respectful manner. We follow EPA requirements of traveling 3 nautical miles offshore. Our Scattering at Sea ceremonies occur approximately every 120 days, subject to weather conditions. We will inform you when the scattering will be completed ahead of time. Once the scattering at sea has taken place, your family will receive a certificate with the exact date, time, and coordinates of where the scattering was performed.

Where can I scatter my loved one's cremated remains? Are there any restrictions?

Where can I scatter my loved one's cremated remains? Are there any restrictions?

When scattering in the ocean, the EPA requires that you travel 3 nautical miles offshore to scattering your loved one’s cremated remains. For scattering in a park, most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. If you wish to scatter on private land, you should consult with the owners first.

What are your regular hours?

What are your regular hours?

Our regular hours are Monday-Friday 9 a.m.-4 p.m. excluding holidays.  However, our Online Arrangement Center is available 24/7 and we will be notified you complete arrangements through our online arrangement center outside of our normal hours.  You can always text us or send us a message through our website, and we will answer as soon as possible.

Can I Pre-Pay for my own or a loved one's cremation services?

Can I Pre-Pay for my own or a loved one's cremation services?

No.  Sunset Cremations does not have a license for Pre-Planning in the State of Florida.  Therefore, we cannot accept payment prior to death.  All of our services are at-need only.  Families can use our online arrnagment center to select and pay for services after the death has occured.

What can I do to help the bereaved after services?

What can I do to help the bereaved after services?

The grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. The family will need your support for months to come, so make sure to check in on a regular basis. Drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. Reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.

Sunset Cremations
Phone: (305) 595-3891

 

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